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Help Center

FAQ's

Account & Orders

How do i place my order?

How will i receive my order?

How will I get to know about my order confirmation?

I tried placing my order using my debit card/credit card/Net banking. The order was not successful even though my money got deducted. Will i get my refund?

How do i check the status of my Order?

How do i cancel my order?

Will i automatically receive marketing emails from you after registration?

What if i forgot my password?

Do you accept bulk order?

Is there any trial and purchase option for now?

Is it possible to add more products in the same order?

My order is incorrect

Shipping & Tracking

How can i track my order?

How long does it take to receive my order?

Why my purchases didn't come in one package?

What shipping methods do you use?

Do you have shipping charges?

Payments

What payment methods do you accept?

Will i be charged sales tax on my order?

How do i use my discount code?

Is it safe to shop online if i make payment using net banking, Debit card or Credit Cart?

Are there any hidden charges?

What should i do if my payment fails?

Returns & Exchange

How do i create a Return Request?

I have created a Return request. When will the product be reinstated?

How long does the returns process take?

Can i return (a part of) my complete order at the time of delivery?

Exchange Policy

Return Policy

Refund Policy

What are the terms and conditions for refund?

How long does the refund procedure take?

I haven't received my refund yet. What should i do?

Jewellery Care

Instructions

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